Shipping Policy
Shipping Information
We pack every order with care and ship it through trusted carriers so your heater arrives quickly and in perfect condition.
Delivery Timeline
- Standard Shipping: 3–5 business days
- Expedited Shipping: 2–3 business days
- Express Shipping: 1–2 business days
Orders are processed within 1 business day. A tracking number will be emailed to you as soon as your order leaves our warehouse.
How We Ship
📦 Protective Packaging
Double-boxed with foam corner protection to keep your heater safe in transit.
🚚 Signature on Delivery
Delivery confirmation helps ensure your order reaches you securely.
🌍 Free Ground Shipping
Free ground shipping on orders over $50 within the contiguous US.
📍 Real-Time Tracking
Follow your shipment from our warehouse all the way to your door.
⚠️ Fragile Handling
Every package is labeled “Fragile — Handle with Care”.
🏠 Doorstep Delivery
Delivered right to your door — no heavy lifting needed.
International Shipping
We currently ship within the United States and Canada. Canadian orders may be subject to duties and taxes, which are calculated at checkout.
What’s in Your Package
- Your electric infrared patio heater
- Assembly hardware and mounting bracket (for applicable models)
- User manual with safety guidelines
- Quick-start installation guide
- Warranty registration card
Questions About Your Shipment?
Our support team is happy to help you track an order or answer any shipping questions.
Contact Support