Warranty

At Haimmy, we are committed to quality without compromise. We stand behind our electric infrared patio heaters, whether used for residential backyards and patios or demanding commercial outdoor hospitality environments.

1. Warranty Period

1-Year Standard Limited Warranty + 1-Year Extended Warranty

Haimmy offers a 1-Year Limited Warranty on all patio heaters purchased directly from haimmyheater.com or an authorized retailer.

• Coverage: 12 months standard coverage from the original date of purchase.

• Applicability: This warranty applies to both Residential and Commercial use.

• Transferability: This warranty is valid for the original purchaser and is non-transferable.

Get 1 Extra Year FREE (24 Months Total Coverage)

Eligible customers who register their Haimmy patio heater on our Product Registration page receive one additional year of limited warranty coverage at no extra cost, providing up to 2 years (24 months) of total coverage.

2. What Is Covered?

We warrant that your Haimmy product will be free from defects in materials and workmanship under normal use. If a defect arises within the warranty period, we will, at our option:

• Provide new replacement parts at no cost.

• Exchange the defective unit with a new replacement unit of equivalent performance.

• Provide a full refund if a replacement is not available or feasible.

3. What Is NOT Covered (Exclusions)

To ensure the longevity of your heater, please follow the user manual. This warranty does not cover:

• Improper Installation: Loose line connections, insufficient clearance, or voltage errors.

• Lack of Maintenance: Failure to perform regular cleaning and care.

• Misuse & Abuse: Physical damage, neglect, or operation inconsistent with the product's safety instructions.

• Unauthorized Repair: Modifications or repairs performed by unauthorized service providers.

• Cosmetic Wear: Minor scratches, dents, or normal wear that do not affect heating functionality.

4. How to Claim Warranty

We aim to make the process simple and fast:

• Step 1: Contact us at service@haimmyheater.com.

• Step 2: Provide your Order Number and the Serial Number (found on the label on the heater).

• Step 3: Send us photos or a short video showing the issue.

Our technical team will troubleshoot with you. If the issue cannot be resolved remotely, we will immediately initiate warranty replacement service.

5. Shipping Costs for Warranty Service

• Defective or Damaged Units: Haimmy covers all shipping costs for verified manufacturing defects, including providing prepaid return labels and shipping replacement units directly to your door.

Note: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.